Refund Policy
Hello, darling!
We ask that you send your parcels to the following returns address – TEONA BO Returns, Northampton, NN3 8LQ 35 West Paddock Court. We’re sorry but we’re unable to cover return postage costs. Your parcel must be returned using a tracked returns service and you must obtain your return postage receipt and hold onto it safely until you receive your refund from us.
You can return any item you don’t wish to keep, we just ask that –
• Items are returned to TEONA BO within 14 days of delivery.
• We ask that the items are unworn and unwashed.
• Shoes must be tried on indoors and not show any signs of wear.
• We are unable to accept returned items which have been marked by makeup, false tan or creams and ask for care to be taken when trying your items on.
• Any beauty products, such as false tan, cannot be returned for hygiene reasons, if they have been used or opened in any way.
We reserve the right not to refund, if you return items to us outside the terms of our Returns Policy. It is also important that you’re aware that the cost of returns must be paid by the customer. We reserve the right to refuse to refund if the item returned is damaged or used.
How much does it cost to return an item?
We will deduct £2.99 from your refund – UK only.
You can also arrange your own tracked shipping at your expense. Please note that for self-arranged shipping, tracking is essential to ensure the safe return of items; we cannot be held responsible for any missing returns without tracking.